Privacy Policy

1. Introduction

Shandong Highreach Machinery Co., Ltd. respects your privacy. This Privacy Policy explains how we collect, use, store, and protect information submitted through our website, inquiry forms, email, WhatsApp, and other business communication channels.

2. Information We Collect

We may collect information you voluntarily provide, including:

• Name, company name, job title, and business contact details.
• Email address, phone number, WhatsApp number, and country or region.
• Product requirements, destination port, purchase quantity, and inquiry message.
• Technical website data such as IP address, browser type, device type, visited pages, and referral source.

3. How We Use Information

• To respond to product inquiries and quotation requests.
• To provide product specifications, catalogs, and export support.
• To communicate about OEM/ODM cooperation, dealer requests, and after-sales support.
• To improve website performance, product pages, and customer service.
• To prevent spam, fraud, misuse, or unauthorized website activity.

4. Cookies and Analytics

Our website may use cookies and analytics tools to improve user experience, understand visitor behavior, and evaluate website performance. You may disable cookies in your browser settings, but some website functions may not work properly.

5. Information Sharing

We do not sell personal information. We may share necessary information with trusted service providers, logistics partners, hosting providers, email systems, analytics tools, or legal authorities when required for business operations, customer service, or legal compliance.

6. Data Security

We take reasonable technical and organizational measures to protect submitted information from unauthorized access, loss, misuse, disclosure, or alteration. However, no online transmission or storage system can be guaranteed to be completely secure.

7. International Business Operations

HighReach Machinery serves customers and distributors worldwide. Information submitted through this website may be processed by our team in China for quotation, product selection, export support, and customer communication purposes.

8. Your Choices

You may contact us to request access to, correction of, or deletion of information you have submitted, subject to reasonable business, legal, and record-keeping requirements.

9. Third-Party Links

Our website may contain links to third-party websites or platforms. We are not responsible for the privacy practices, security policies, or content of those external websites.

10. Policy Updates

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.